2.20/29-31 Lexington Dr
Bella Vista NSW - 2153
Customer Support
Most businesses are outsourcing their customer support divisions due to the abundance of certified, professional talents present in the overseas market at competitive costs.
Leave your customer support in the hands of experienced service providers who possess the skills required to keep your clients happy.
Outsourcing customer service to India houses many benefits such as seamless communication, advanced software, 24-hour productivity and total security.
Allow us to deliver exceptional service fast and with zero compromises on quality.
Retail BPO Support Services
Taking on all retail BPO support services in-house can lead to sky-high costs and removes focus from the core competencies of your business. Outsourcing your Retail BPO Support needs works to your advantage as it is much cheaper, and allows you access to a wide pool of talented professionals who can streamline your business and increase profitability. We use the latest technology and strategies to deliver exceptional service to your business. Services we offer include, but are not limited to:
- Inbound Retail Call Support Services
- Outbound Retail Call Support Services
- Retail Lead Generation Support Services
- Retail Virtual Assistant
- Retail Telemarketing Support Services
- CCTV Monitoring Services
Email and Chat Support Services
Email Support Services
At StaffHub, we offer efficient and professional email support services. We create a database of FAQs and answers and continually expand this database to cover all customer needs and queries. Once an email is received, our trained executives will provide clear, accurate answers to resolve the issue and reduce follow-ups. We provide prompt and professional solutions that are also personal, thereby increasing customer satisfaction and loyalty.
Chat Support Services
If you find it difficult to keep up with customer service solutions and better market your product/service, outsource your chat support requirements to StaffHub where we can help by providing customized live chat services that are cost-effective, guaranteed to increase visitor volume and boost customer satisfaction. Services we offer include, but are not limited to:
- Live Operators and Online Chat
- Visitor Initiated Chat
- Enquiries and Complaint Resolution Chat
- Product/Service Info Chat
and many more.
Technical Support Services
At StaffHub, we provide customised technical support services to those businesses who wish to outsource these processes to further improve efficiency and productivity. We provide round the clock technical support for product and product use information, website assistance and any other requirements you may have. Our trained executives provide Tier I, II and III high-end tech support for a wide range of B2B and B2C segments. Services include, but are not limited to:
- Customer sales and support services
- Pre-sales and post-sales support services
- Managed technical support sevrices
- Enterprise technical helpdesk services
and more.
Complaint Management Services
Many businesses find it difficult to handle customer complaints in a timely and effective manner, hence they outsource this service to better focus on core business activities. Entrust this delicate business activity to StaffHub, where our skilled executives will not only resolve customer issues, but improve engagement and overall customer satisfaction. Complaint management services include, but are not limited to:
- Multichannel Complaint Management
- Automated Complaint Management System
- Complaint Management Dashboard System
- Real-time Reports and Analytics
- Improvement Analytics
Rebate Processing Services
If you are searching for a solution to simplify rebate processing and enhance customer satisfaction, you have come to the right place. By outsourcing your rebate processing services to StaffHub, you will have access to streamlined solutions customized to your requirements. Our expert support team will systematically collect data, review and arrange company workflows according to rebate compliance regulations. Services we offer include, but are not limited to:
- Rebate Data Processing
- Data Entry
- Rebate Order Processing
- Rebate Receiving and Sorting
- Rebate Check Printing and Mailing
- Rebate Support Service
- Rebate Premiums Storage
why choose us
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Expert Professionals
Our executives are highly experienced, fully trained and possess the skills and technical knowledge to handle various business processes.
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24/7 Support
We provide you with round the clock support and work tirelessly to achieve top quality results.
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Advanced Technology
StaffHub has access to the latest technology and we ensure nothing but the best for our clients.
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Progress Updates
Continually receive updates and reports so you can monitor progress in real time.
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Top-notch Security
We at StaffHub are committed to safeguarding your data and privacy and ensure that all measures are taken to protect your information.
Our other services
We are dedicated to providing you with the best experience possible.
